Privacy Policy

1. Introduction

AIGENTICS LLC ("we," "our," or "us") operates companions.one (the "Website"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our digital AI assistant services.

By using our Website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect the following personal information that you voluntarily provide to us:

• Name: To personalize your experience and communications
• Email Address: For account management, service communications, and customer support
• AI Conversation Data: Your interactions with our digital AI assistants are encrypted end-to-end for your privacy and security. These conversations are stored in an encrypted format that cannot be decrypted by AIGENTICS LLC

2.2 Payment Information

We use Stripe as our third-party payment processor. We do not collect, store, or process your payment card information directly. All payment information is handled securely by Stripe in accordance with their Privacy Policy, available at https://stripe.com/privacy.

2.3 Automatically Collected Information

We automatically collect certain information when you visit our Website: Usage Data (pages visited, time spent, features used), Device Information (browser type, operating system, IP address), and Authentication cookies to maintain your login session.

2.4 Analytics and Tracking

We use Google Analytics to understand how visitors interact with our Website and Facebook Pixel to measure advertising effectiveness and optimize our marketing campaigns.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our digital AI assistant services
• Account Management: To create and manage your subscription account
• Communication: To send service-related emails, updates, and respond to your inquiries
• Customer Support: To provide technical assistance and resolve issues
• Analytics: To understand usage patterns and improve our services
• Marketing: To measure the effectiveness of our advertising campaigns
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

4.1 Service Providers

We share information with trusted third-party service providers: Stripe (payment processing), Resend (email delivery), Google Analytics (website analytics), and Meta/Facebook (advertising analytics). These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, court orders, government requests, or to protect our rights and prevent fraud.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

5. Data Retention

We retain your personal information for as long as your account is active, necessary to provide services, required by law, or needed to resolve disputes. When you cancel your subscription, we will delete or anonymize your personal information within a reasonable timeframe, except where required by law.

6. Your Privacy Rights

6.1 General Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you (name and email address)
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your accessible personal information (name and email) to another service. Note: Due to end-to-end encryption, your AI conversation data cannot be decrypted or exported by us

6.2 EU/EEA Users (GDPR)

If you are in the European Union or European Economic Area, you have additional rights including the right to restrict processing, withdraw consent, and lodge a complaint with a supervisory authority.

6.3 California Residents (CCPA/CPRA)

California residents have rights to know what personal information is collected, whether it is sold or shared, and to opt-out of sale/sharing. Under CCPA/CPRA, sharing data with advertising partners like Facebook Pixel may be considered "selling" or "sharing" personal information.

6.4 Exercising Your Rights

To exercise any of these rights, please contact us at support@companions.one. We will respond within 30 days.

7. Cookies and Tracking Technologies

7.1 Cookies We Use

Authentication Cookies: Essential cookies that keep you logged into your account

7.2 Third-Party Tracking

Google Analytics: Uses cookies to track website usage and performance. Facebook Pixel: Uses cookies to track conversions and optimize advertising.

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Website, particularly your ability to stay logged in.

8. International Data Transfers

We operate worldwide and may transfer your information to countries outside your residence, including the United States. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. For EU/EEA users, we rely on Standard Contractual Clauses or other approved transfer mechanisms.

9. Data Security

We implement robust technical and organizational measures to protect your personal information:

• End-to-End Encryption: All conversations with AI assistants are encrypted end-to-end. We cannot access, read, or decrypt your conversation content
• Encryption of data in transit: HTTPS/SSL for all web communications
• Secure authentication systems: Protected login and session management
• Regular security assessments: Ongoing monitoring and security audits
• Limited access to personal information: Strict access controls

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@companions.one.

11. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page, updating the "Last Updated" date, and sending an email notification for significant changes.

Your continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Additional Information for Specific Jurisdictions

14.1 European Union/EEA

Our legal basis for processing includes: Contractual Necessity (to provide services), Legitimate Interests (to improve services and prevent fraud), Consent (for marketing and tracking), and Legal Obligation (to comply with laws). You have the right to lodge a complaint with your local data protection authority.

14.2 California

Categories of Personal Information Collected: Identifiers (name, email), internet activity (usage data, device information)

Business Purpose: Service provision, analytics, marketing, legal compliance

Third-Party Sharing: Service providers (Stripe, Resend, Google, Meta)

Sale/Share of Data: We may "share" data with advertising partners under CCPA definition. To opt-out, contact support@companions.one.